Apple Accessory Service
As an Apple Authorised Service provider we can repair your iPod, HomePod, AppleTV, Beats and any other Apple Accessories.
What to do before bringing your Apple Accessory in for repair
HomePod
How Long Will My Repair Take?
For our technicians to troubleshoot and diagnose issues with your HomePod we normally need your device for 2 to 4 business days.
How Much Will My Repair Cost?
HomePod within Warranty Coverage
If your HomePod issue is covered by warranty, AppleCare+, or consumer law and has no accidental damage or unauthorised modification there is no charge for us to repair your HomePod.
To Check Your Service and Support Coverage click here
HomePod with damaged or out-of-warranty
HomePod Out-Of-Warranty fee $399.00
HomePod with damage and AppleCare+ Coverage
HomePod AppleCare Incident fee $55.00
AppleTV
How Long Will My Repair Take?
For our technicians to troubleshoot and diagnose issues with your AppleTV we normally need your device for 2 to 4 business days.
How Much Will My Repair Cost?
AppleTV within Warranty Coverage
If your AppleTV issue is covered by warranty, AppleCare+, or consumer law and has no accidental damage or unauthorised modification there is no charge for us to repair your AppleTV.
To Check Your Service and Support Coverage click here
AppleTV with damaged or out-of-warranty
Due to the number of different AppleTV models your technician will provide a quote during the repair book-in process.
iPod
What to do before brining my iPod in for repair:
Step 1. Backup your iPod - Click here to find out how.
Step 2. Turn Off Find My iPod - Click here to find out how.
How Long Will My Repair Take?
For our technicians to troubleshoot and diagnose issues with your iPod we normally need your device for 2 to 4 business days.
How Much Will My Repair Cost?
iPod within Warranty Coverage
If your HomePod issue is covered by warranty, AppleCare+, or consumer law and has no accidental damage or unauthorised modification there is no charge for us to repair your iPod.
To Check Your Service and Support Coverage click here
iPod with damaged or out-of-warranty
Due to the number of different iPod models your technician will provide a quote during the repair book-in process.
iPod with damage and AppleCare+ Coverage
Due to the number of different iPod models your technician will provide a quote during the repair book-in process.
Beats
What do I bring with me when I bring my Beats in for repair?
1. Please bring any accessories related to the problem your experiencing with your device. e.g. Power adapters and charging cables.
2. In most cases we will also need a copy of your proof of purchase / receipt / tax invoice, in order to validate your warranty coverage.
How Long Will My Repair Take?
In most cases we need to send your Beats device to the Apple Repair Centre in Sydney. If this is the case it will normally be between 5 to 10 business days.
How Much Will My Repair Cost?
Beats within Warranty Coverage
If your Beats device issue is covered by warranty or consumer law and has no accidental damage or unauthorised modification there is no charge for us to repair your device.
To Check Your Service and Support Coverage click here
Beats with damaged or out-of-warranty
Due to the number of different Beats models your technician will provide a quote during the repair book-in process.
Apple Accessories
What do I bring with me when I bring my accessory in for repair?
1. Please bring any other accessories or device related to the problem your experiencing with your accessory.
Example:
Power adapter - Please bring the computer or iOS device your having trouble charging.
Lightning Cable - Please bring the iOS device your trying to charge and the power adapter its being connected to.
AirPod - Please bring both AirPods and the charging case.
2. In most cases we will also need a copy of your proof of purchase / receipt / tax invoice, in order to validate your warranty coverage. If the accessory was included with another device you purchased please bring said device or its serial number.
How Long Will My Repair Take?
For our technicians to troubleshoot and diagnose issues with your accessory we normally need your device for 2 to 4 business days. However depending on the accessory in some cases we may need to send device to the Apple Repair Centre in Sydney which takes between 5 to 10 business days.
How Much Will My Repair Cost?
Accessory within Warranty Coverage
If your accessories issue is covered by warranty or consumer law and has no accidental damage or unauthorised modification there is no charge for us to repair your device.
Accessory with damaged or out-of-warranty
Your technician will provide a quote during the repair book-in process.